《管理心理學(xué)：心理學(xué)在企業(yè)管理中的應(yīng)用》

管理心理學(xué)：心理學(xué)在企業(yè)管理中的應(yīng)用
Management Psychology
（6課時(shí),6 hours）
課程推薦
本課程被清華大學(xué)MBA總裁班評(píng)為最受歡迎的通識(shí)課程。用一句話(huà)評(píng)價(jià)本課程，是“用心理學(xué)的視角重新認(rèn)識(shí)管理”。
Recommendation
This course was rated as the most popular general education course by Tsinghua University EMBA. To summary this course in one sentence is to "re-understand management from the perspective of psychology".
課程綜述：
隨著心理學(xué)的科學(xué)化，當(dāng)代心理學(xué)，已經(jīng)成為了自然科學(xué)家和社會(huì)科學(xué)的基礎(chǔ)學(xué)科。作為基礎(chǔ)學(xué)科，心理學(xué)擁有和物理、化學(xué)一樣的地位，它會(huì)制約和引導(dǎo)下游學(xué)科的方向。例如經(jīng)濟(jì)學(xué)、社會(huì)學(xué)、管理學(xué)，都是心理學(xué)的下游學(xué)科。由于心理學(xué)的基礎(chǔ)性和導(dǎo)向性，心理學(xué)知識(shí)，成為了管理者的必備素養(yǎng)；心理技能，也成為了領(lǐng)導(dǎo)者的通用技能。
在實(shí)踐中，管理心理學(xué)能實(shí)現(xiàn)四項(xiàng)價(jià)值，即促進(jìn)團(tuán)隊(duì)績(jī)效、提升領(lǐng)導(dǎo)技能、改善工作環(huán)境、順應(yīng)社會(huì)趨勢(shì)（如下圖所示）。本課程是從上述四個(gè)方面，闡述管理心理學(xué)的原理及應(yīng)用。
18542027622500Overview
With the scientization of psychology, contemporary psychology has become a basic subject of science. As a basic science, psychology has the same status as physics and chemistry, and it will restrict and guide the direction of downstream sciences. For example, economics, sociology, and management are all downstream disciplines of psychology. Due to the basic and oriented nature of psychology, psychological knowledge has become a necessary background for managers; psychological skills have also become common skills for leaders.
In practice, management psychology can achieve four values, namely, promoting team performance, improving leadership skills, improving the working environment, and conforming to social trends (as shown in the figure below). Aligning with the four aspects, this course introduces the principles and applications of management psychology.
學(xué)員收益：
拓展知識(shí)領(lǐng)域：了解心理學(xué)對(duì)管理的意義
提升管理效率：優(yōu)化影響效率的心理因素
豐富領(lǐng)導(dǎo)技能：掌握符合心理的領(lǐng)導(dǎo)技能
預(yù)見(jiàn)發(fā)展趨勢(shì)：預(yù)見(jiàn)未來(lái)管理的心理趨勢(shì)
Benefits
Expand knowledge domain: understand the significance of psychology
Improve management efficiency: optimize the psychological factors
Enrich leadership skills: master psychological leadership skills
Foresee the development trend: foresee the psychological trend
課程特色
案例教學(xué)：以豐富的案例，講述管理心理學(xué)的四個(gè)維度，讓學(xué)員迅速理解相關(guān)的核心知識(shí)。
情景演練：以精心的演練，讓學(xué)員結(jié)合工作場(chǎng)景，演練相關(guān)技能，讓學(xué)員迅速掌握相關(guān)技能。
Features
Perceptible: By case study, this course provides a stereoscopic profile of management psychology.
Practical: By scenario exercise, this course shapes skills related with management psychology.
內(nèi)容目錄
第一章 概述：從心理角度認(rèn)識(shí)知識(shí)體系 （0.5課時(shí)）
第二章 演化：從心理角度了解管理演化 （0.5課時(shí)）
第三章 績(jī)效：從心理角度優(yōu)化績(jī)效因素 （2課時(shí)）
第四章 技能：從心理角度提升管理技能 （2課時(shí)）
第五章 環(huán)境：從心理角度改善工作環(huán)境 （0.5課時(shí)）
第六章 趨勢(shì)：從心理角度預(yù)見(jiàn)管理趨勢(shì) （0.5課時(shí)）
Content
Chapter 1 Overview: Reviewing science from a psychological perspective
Chapter 2 Evolution: Reviewing management from a psychological perspective
Chapter 3 Performance: Optimizing psychological factors of performance
Chapter 4 Skills: Improving psychological skills of management
Chapter 5 Environment: Improving the psychological environment
Chapter 6 Trends: Foresee management trends from a psychological perspective
目標(biāo)學(xué)員
成熟企業(yè)的中高層經(jīng)理、創(chuàng)業(yè)公司的創(chuàng)始團(tuán)隊(duì)
Intended participates
Top managers of established companies, executive team of startup companies.
課堂形式
研習(xí)班，班級(jí)最佳人數(shù)為35人
Course format
Workshop, recommended number of class members is 35.
課堂練習(xí)
小組練習(xí)1：工作分解的技巧練習(xí)（20分鐘）小組練習(xí)2：傾聽(tīng)和激勵(lì)技巧練習(xí)（20分鐘）
小組練習(xí)3：團(tuán)隊(duì)指令的技巧練習(xí)（20分鐘）
Classroom exercise
Work breakdown skills exercise (20 minutes)
Listening and motivating exercise (20 minutes)
Team instructing exercise (20 minutes)
課程進(jìn)度
上午9：00—12：00
第一章 概述：從心理角度認(rèn)識(shí)知識(shí)體系
第二章 演化：從心理角度了解管理演化
第三章 績(jī)效：從心理角度優(yōu)化績(jī)效因素
下午13：30—16：30
第四章 技能：從心理角度提升管理技能
第五章 氛圍：從心理角度改善工作氛圍
第六章 趨勢(shì)：從心理角度預(yù)見(jiàn)管理趨勢(shì)
Scheduling
9:00-12:00 AM
Chapter 1 Overview: Reviewing science from a psychological perspective
Chapter 2 Evolution: Reviewing management from a psychological perspective
Chapter 3 Performance: Optimizing psychological factors of performance13:30-16:30 PM
Chapter 4 Skills: Improving psychological skills of management
Chapter 5 Environment: Improving the psychological environment
Chapter 6 Trends: Foresee management trends from a psychological perspective
課程大綱：
第一章 概述：從心理角度認(rèn)識(shí)知識(shí)體系
課前思考：心理學(xué)和管理學(xué)，哪一門(mén)學(xué)科更加基礎(chǔ)？
一 什么是基礎(chǔ)學(xué)科
學(xué)科體系：上游學(xué)科、前位學(xué)科
學(xué)科序列：硬科學(xué)、軟科學(xué)、準(zhǔn)科學(xué)、類(lèi)科學(xué)
二 什么是心理學(xué)
研究對(duì)象：心理學(xué)的研究對(duì)象，行為和認(rèn)知
研究層面：心理學(xué)的六個(gè)研究層面
三 心理學(xué)的三重性
知識(shí)：客觀(guān)的知識(shí)體系
技能：作用于外的技能
能力：作用于內(nèi)的能力
本章教學(xué)目標(biāo)：讓學(xué)員了解心理學(xué)為什么是基礎(chǔ)科學(xué)
Course outline
Chapter 1 Overview: Reviewing science from a psychological perspective
Pre-training question: Which subject is more basic, psychology or management?What is basic science
Disciplinary system: upstream disciplines, former disciplines
Discipline sequence: hard science, soft science, sub- and quasi-science
what is psychology
Object: the research object of psychology, behavior and cognition
Level: six research levels of psychology
The features of psychology
Knowledge: Objective knowledge system
Skills: Skills to apply to the outside
Ability: Ability to apply to oneself
Benefits from this chapter: understanding psychology as a basic science
第二章 演化：從心理角度了解管理演化
課前思考：人的工作本性是勤奮，還是懶惰？
一 什么是管理心理學(xué)
效率科學(xué)：如何提高工作效率
人性科學(xué)：如何改善心理感受
二 管理心理學(xué)的里程碑
經(jīng)濟(jì)人假設(shè)：科學(xué)管理運(yùn)動(dòng)
社會(huì)人假設(shè)：霍桑工廠(chǎng)實(shí)驗(yàn)
上進(jìn)人假設(shè)：需求五層次理論
自主人假設(shè)：X理論與Y理論
成就人假設(shè)：動(dòng)機(jī)雙因素理論
興趣人假設(shè)：工作特性理論
案例講解：心理學(xué)對(duì)管理的推動(dòng)
本章教學(xué)目標(biāo)：讓學(xué)員了解管理心理學(xué)的發(fā)展過(guò)程
Chapter 2 Evolution: Reviewing management from a psychological perspective
Pre-training question: Is the human nature of work diligence or laziness?
what is management psychology
Efficiency science: how to improve work efficiency
Human Science: How to Improve Mental Feelings
Human nature assumptions in management psychology
Economic man: Scientific Management Movement
Social man: Hawthorne Factory Experiment
Self-motivated man: Hierarchy of needs
Autonomous man: Theory X and Theory Y
Pursuing man: two-factor theory of motivation
Interested man: job characteristic theory
Case explanation: Psychology's promotion of management
Benefits from this chapter: understanding the evolution of management psychology
第三章 績(jī)效：從心理角度優(yōu)化績(jī)效因素
課前思考：績(jī)效改進(jìn)，主要靠勤奮還是靠智慧？
一 哪些心理因素會(huì)影響工作效率
屬事因素：程序、流程、信息、工具
屬人因素：感受、學(xué)習(xí)、能力、態(tài)度
二 哪些屬人因素要重點(diǎn)管理
學(xué)習(xí)過(guò)程：工作怎樣從陌生到熟悉
融入過(guò)程：團(tuán)隊(duì)怎樣從排斥到歸屬
提高過(guò)程：技能怎么從良好到卓越
發(fā)展過(guò)程：能力怎么從局部到全面
三 哪些屬事因素要重點(diǎn)管理
工作分解：工作任務(wù)怎么有效分解
程序改進(jìn)：工作方法怎么持續(xù)改進(jìn)
信息簡(jiǎn)化：怎樣能讓信息易于傳播
工具優(yōu)化：怎樣能讓工具易于使用
案例講解：人人都參與的精益管理
小組練習(xí)1：工作分解的技巧練習(xí)
本章教學(xué)目標(biāo)：讓學(xué)員了解影響績(jī)效的心理因素
Chapter 3 Performance: Optimizing psychological factors of performance
Pre-training question: Is diligence the main source of performance?
What psychological factors will affect work efficiency?
Matter factors: procedures, processes, information, tools
Human factors: feelings, learning, ability, attitude
Which human factors should be focused on management?
Learning process: how to make the work from unfamiliar to familiar
Integration process: how the team goes from rejection to integration
Improvement process: how to improve skills from good to excellent
Development process: How to achieve comprehensive ability
Which matter factors should be managed?
Work breakdown: how to effectively breakdown tasks
Process improvement: how to continuously improve working methods
Information simplification: how to make information easy to spread
Tool optimization: how to make tools easy to use
Case study: the Lean management of total participation
Group exercise 1: Work breakdown skills exercise
Benefits from this chapter: understanding the psychological factors that affect performance
第四章 技能：從心理角度提升管理技能
課前思考：如何給管理技能分類(lèi)？
一 如何提高工作中的人際技能
傾聽(tīng)技巧：如何增加團(tuán)隊(duì)的凝聚力
表達(dá)能力：如何提高下屬的理解力
激勵(lì)方式：如何引導(dǎo)下屬主動(dòng)成長(zhǎng)
行為糾正：如何推動(dòng)下屬積極改善
小組練習(xí)2：傾聽(tīng)和激勵(lì)技巧練習(xí)
二 如何提高工作中的概念技能
計(jì)劃能力：如何提高思維的計(jì)劃性
判斷能力：如何提高判斷的準(zhǔn)確性
分析能力：如何提高分析的深刻性
決策能力：如何提高決策的有效性
三 管理者需要哪些關(guān)鍵技能
聯(lián)動(dòng)設(shè)置：怎樣讓團(tuán)隊(duì)工作更高效
升維規(guī)劃：怎么讓團(tuán)隊(duì)視野更開(kāi)闊
小組練習(xí)3：團(tuán)隊(duì)指令的技巧練習(xí)
本章教學(xué)目標(biāo)：讓學(xué)員掌握符合心理的領(lǐng)導(dǎo)技能
Chapter 4 Skills: Improving psychological skills of management
Pre-training question: How to classify management skills?
How to improve human skills
Listening skills: how to increase team cohesion
Expressing skills: how to improve the understanding of subordinates
Incentive skills: how to guide subordinates’ development
Correcting skills: how to correct subordinates’ working behavior
Group exercise 2: Practice listening and motivational skills
How to improve conceptual skills
Planning ability: how to improve the planning of thinking
Judgment ability: how to improve the accuracy of judgment
Analytical ability: how to improve the depth of analysis
Decision-making ability: how to improve the effectiveness of decision
Key skills that managers need
Linkage settings: how to make team work more efficient
Upgrading planning: how to make the team's vision wider
Group exercise 3: Skills exercise of team instruction
Benefits from this chapter: mastering the psychological skills of management
第五章 環(huán)境：從心理角度改善工作環(huán)境
課前思考：人們喜歡什么樣的工作環(huán)境？
一 什么是工作環(huán)境
物理環(huán)境：物化的外在空間
感受環(huán)境：個(gè)人的內(nèi)在感受
人際環(huán)境：人際的互動(dòng)感受
二 感受環(huán)境的改善
情緒改善：情緒感受有哪些共情
審美改善：審美體驗(yàn)有哪些共性
角色改善：個(gè)人對(duì)環(huán)境的主導(dǎo)性
案例講解：個(gè)人主導(dǎo)性對(duì)壽命的影響
三 人際環(huán)境的改善
互動(dòng)改善：人際互動(dòng)有哪些共性
身份改善：對(duì)象身份有哪些共性
信念改善：人際信念有哪些共性
案例講解：對(duì)象身份對(duì)歸屬感的影響
本章教學(xué)目標(biāo)：讓學(xué)員了解改善工作氛圍的方法技巧
Chapter 5 Environment: Improving the psychological environment
Pre-training question: What kind of work environment do people like?
What is the working environment?
Physical environment: materialized external space
Sensory environment: personal inner feelings
Interpersonal environment: interpersonal interaction feelings
Improving the sensory environment
Emotional improvement: empathy of emotional feelings
Aesthetic improvement: commonalities of aesthetic experience
Role improvement: dominance of the environment
Case study: the influence of personal dominance on life longevity
Improving interpersonal environment
Interaction improvement: commonalities in interpersonal interaction
Identity improvement: commonalities of the self-identity
Faith improvement: commonalities of interpersonal beliefs
Case explanation: the influence of object identity on sense of belonging
Benefits from this chapter: understanding the methods and skills to improve the working environment.
第六章 趨勢(shì)：從心理角度預(yù)見(jiàn)管理趨勢(shì)
課前思考：下一代人會(huì)喜歡什么樣的公司？
一 當(dāng)代管理心理學(xué)有哪些特色
管理革命：以積極情緒為中心的管理變革
集體智商：以專(zhuān)業(yè)知識(shí)為基礎(chǔ)的決策變革
二 未來(lái)管理心理學(xué)的可能趨勢(shì)
人際邊界：人與人之間的邊界意識(shí)加強(qiáng)
人格假設(shè)：基于獨(dú)立人格的社會(huì)學(xué)假設(shè)
契約等級(jí)：情景化和契約化的組織等級(jí)
多元價(jià)值：基于人性的多元價(jià)值觀(guān)并存
分布決策：專(zhuān)業(yè)分工形成的分布式?jīng)Q策
本章教學(xué)目標(biāo)：讓學(xué)員預(yù)見(jiàn)管理心理學(xué)的發(fā)展方向
Chapter 6 Trends: Foresee management trends from a psychological perspective
Pre-training question: What kind of company will the next generation like?
What are the characteristics of contemporary management psychology?
Management revolution: management focuses on positive emotions
Collective IQ: decision-making bases on professional knowledge
Possible trends in future management psychology
Interpersonal boundary: the boundary awareness is strengthened
Personality assumption: society is based on independent personality
Contract hierarchy: organizational hierarchy is based on contract
Multiple values: coexistence of multiple values based on human nature
Distributed decision: decision is distributed by profession
Benefits from this chapter: foreseeing the development of management psychology.

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