9 辦公室的日常禮儀(doc)
9. Everyday Etiquette fo Office Life Most bosses expect their employees to get along with one another and,more important, to get along with clients and customers.This means that however important your job skills are,they may not count for much if you don’t also have some people skills. Fortunately,getting along with people usually boils down to simple, everyday courtesy. Representing Your Employer 　　When you work for a company, you are its representative to the outside world. For this reason, everyone from a secretary to a CEO should know how to greet visitors and make them feel comfortable. 　　Both men and women should stand to greet visitors who come into their office. Coworkers also should be given a warm greeting, but you need not rise each time one comes into your office. For a visitor, though, your hand should be extended just as it would be if you were the host in your own home. Ask the person to sit down; and if there is a choice of seats, you may want to wave him into one. 　　Many managers and executives sit behind their desks when talking to co-workers and customers, but it is more gracious to move a conversation out to a sofa or two occasional chairs. Visitors should be asked whether they would like a beverage1. If the answer is yes, the manager should get the drink or ask a secretary or assistant to get it. Office Greetings 　　Although corporate cultures vary from business to business and even from region to region, the exchange of daily greetings is a ritual2 everywhere. Co-workers usually say hello first thing in the morning and then simply smile when they pass each other the rest of the day. No further verbal greeting is called for, and no one should take offense3 when a colleague doesn’t stop to chat. It is considered rude, though, not to acknowledge fellow workers when you see them, even if it is for the fifteenth time in one day. You can nod or smile, but don’t look the other way when you see someone. Office Chitchat4 　　Beyond routine5 greetings, how much people chitchat during the day generally depends on the atmosphere of the work environment. A formal, rigidly6 organized workplace may allow little room for casual conversation, while one that is informal and loosely organized leaves room for this kind of socializing. Sometimes talk is encouraged or discouraged by the nature of the work. An assembly line that involves heavy equipment or noise, for example, doesn’t promote collegial7 chitchat, while an underworked sales staff may spend most of its work day talking. 　　In many workplaces, the chitchat--especially that of extracurricular8 nature--is frowned on by management, and with good reason, since workers do have jobs to perform. Then the problem for an employee who wants to appear friendly is how to disengage from9 the friendly chatter without alienating10 co-workers. 　　When you must cut short a conversation to get to work, it helps to announce your reason in a friendly manner. For example, you might say,“ I’d love to talk more, but I’ve got to finish the year-end budget report,” or, “ Can’t talk right now. I have to finish these estimates.” 　　If you disengage graciously, there should be no problem except for those relatively few workers who don’t get the message. In these cases a little less friendliness is called for. Don’t smile broadly; don’t stop to initiate a conversation. When a talker walks by, quickly say,“ Hi there,” but don’t look up from your work expectantly11. With time, they should get the message. 辦公室的日常禮儀〔一〕 大多數(shù)雇主期望他們的員工能夠和睦相處，更重要的是，與客戶和顧客相處好。這就 意味著不管你的工作技能有多么重要，如果你沒有一些人際交往的技能，你的工作技能 便會大打折扣。好在與人相處通常就落實在簡單易行的日常禮儀上。 代表你的雇主 　　當你供職于一家公司時，你便是其對外界的代表?；诖耍瑥拿貢娇偨?jīng)理，每位 員工都應該知道如何接待來訪者并讓他們感到舒適自在。 　　員工不管是男是女，當有來訪者走進他們的辦公室時都應起身相迎。同事之間也應 打個熱情的招呼，但你無需在有人進入你辦公室時每次都起身致意。但是對于一個來訪 者，你應該伸出自己的手去歡迎客人，正如同在自家你身為主人那樣。要請來訪者坐下 ；如果有幾把椅子，你應該揮手示意他落坐其中的一把。 　　許多管理人員和行政人員與同事或客戶說話時坐在自己的辦公桌后面，但如果將交 談地點移出，移至一張沙發(fā)上或兩把椅子之間，會更為得體。應該問問來訪者想不想喝 點什么。如果回答是肯定的，經(jīng)理應該自己去拿飲料或讓秘書或助手去拿。 辦公室寒暄 　　盡管企業(yè)文化在各行各業(yè)甚至各個地區(qū)有所不同，但每天互打招呼不管在哪里都是 一種禮儀。同事間早晨見面通常說聲“你好”，在其后的一天里見面時只微笑示意即可。 再無需什么口頭問候，如果一位同事不停下來和你聊幾句，你也不應感到冒犯。但是當 你看見你的同事，哪怕是一天當中的第十五次見面，你也應該打個招呼，否則便會被視 為無禮。你可以只是點點頭或微笑一下，但不可扭轉頭佯裝沒看見。 辦公室閑談 　　除了日常問候外，辦公室內員工聊天多長時間往往取決于工作環(huán)境的氣氛。正式的 、緊張有序的辦公地方可能沒有什么隨意閑聊的機會，而非正式的、節(jié)奏松散的辦公地 方，往往給職員提供了交往的機會。有時能否聊天又受到工作性質的影響。如在有大型 設備、噪音較大的流水線上工作的人員，恐怕無法湊在一起閑聊，而工作量不大的銷售 人員可能一天大部分時間都在閑聊。 　　在許多工作場所，閑談——特別是公事之外的那種——會遭致管理人員的不滿，這是理 所當然的，因為員工有其工作要做。問題是，一位想表示友好的雇員如何從友好的閑聊 人那里抽身出來而不致疏遠彼此的關系。 　　當你必須終止交談回頭工作時，以友好的口吻說明你的理由是能起作用的。比如， 你可以說，“我倒是挺想再多聊會兒的，但我必須趕緊完成年終預算報告?！被蛘?，“現(xiàn)在 沒法多聊，我得完成這些預算?！?　　如果你得體地終止交談，應該是沒有什么問題的，除非極個別人沒有明白你的暗示 。對于他們，你需稍表現(xiàn)出冷淡。不要再開心地笑；不要主動另找話題。當一位好神聊 的同事走來時，匆匆說聲“嗨”而不必抬起頭來期待什么似的。漸漸地，他們會明白你的 暗示的。 1.beverage [5βεπΕ ριδ
9 辦公室的日常禮儀(doc)