TQM 的 100種方法
LIST OF 100 METHODS FOR TQM Management methods 1. Acceptable quality level (AQL) 2. Affinity diagram 3. Arrow diagram 4. Benchmarking 5. Consensus reaching 6. Contingency planning 7. Cost-benefit analysis 8. Criteria testing 9. Customers’ contingency table 10. Deming wheel (PDCA) 11. Departmental purpose analysis (DPA) 12. Error proofing (pokayoke) 13. Force analysis 14. Gannt charts 15. ISO 9000 16. Just in time (JIT) 17. Kaizen 18. Mystery shopping 19. Objective ranking 20. Pareto analysis 21. Potential problem analysis (PPA) 22. Problem prevention plan 23. Process decision programme chart 24. Programme evaluation and review (PER) technique 25. Quality circles 26. Quality function deployment (QFD) 27. Relation diagram 28. Teamwork 29. Total productive maintenance 30. Why-how charting 31. Zero difects Analytical methods 32. Cause and effect analysis 33. Critical path analysis (CPA) 34. Departmental cost of quality 35. Domainal mapping 36. Evolutionary operation (EVOP) 37. Failure mode and effect analysis (FMEA) 38. Fault tree analysis 39. Force field analysis 40. Minute analysis 41. Paired comparisons 42. Parameter design 43. Process cost of quality 44. Reliability 45. Robust design (off-line quality control) 46. Solution effect analysis 47. Stratification 48. System design 49. Taguchi methods 50. Tolerance design Idea generation 51. Brainstorming 52. Brainwriting 53. Breaking set 54. Buzz groups 55. Idea writing 56. Imagineering 57. Improve internal process (IIP) plan 58. Lateral thinking 59. List reduction 60. Mind mapping 61. Morphological forced connections 62. Multi-voting 63. Nominal group technique 64. Opportunity analysis 65. Rich pictures 66. Snowballing 67. Suggestion schemes Date collection analysis and display 68. Bar charts 69. Basic statistics 70. Box and whisker plots 71. C chart 72. Checksheets 73. Concentration diagrams 74. Cusum chart 75. Dot plots 76. Flowcharts 77. Geometric moving average 78. Histograms 79. Hoshin kanri (quality policy deployment) 80. Is/is not matrix 81. Matrix data analysis 82. Matrix diagram 83. Moving average 84. Multi-vari charts 85. NP chart 86. Paynter chart 87. P chart 88. Pie charts 89. Process analysis 90. Process capability 91. Sampling 92. Scatter diagrams 93. Spider web diagrams 94. Statistical process control (SPC) 95. Stem and leaf diagram 96. Tally charts 97. Tree diagrams 98. U chart 99. X moving range (X-MR) chart 100. X-R chart
TQM 的 100種方法