如何有效的與別人進(jìn)行交流(ppt)
Effective Communication 如何有效的與別人進(jìn)行交流
To be an effective Professional—Part.1
做一個(gè)給人印象深刻的專(zhuān)家—第一部
Topics:（提綱）
Purpose of communication-交流的目的
Points for communication under different purposes-區(qū)分不同目的時(shí)的要點(diǎn)
Choose the right way to communicate-選擇合適的交流方式
Discussion-討論
Purpose of Communication: 交流的目的
Exchange Ideas-想法的交流
To ask for something to be done-請(qǐng)求對(duì)方行動(dòng)起來(lái)，做某些事情
To inform somebody something-傳遞給對(duì)方一些信息
To motivate the team-激發(fā)團(tuán)隊(duì)活力

Exchange Ideas: 想法的交流
Clarify your attitude (If you have no definitive attitude, not participate)
明確你的觀點(diǎn)（如果你自己并沒(méi)有弄清自己的觀點(diǎn)，那么請(qǐng)不要參加交流）
Clarify why you choose this way not others (Sometimes why is more important than how)
弄清為什么你會(huì)選擇這種方式而不是其它方式（有時(shí)，“為什么”比”怎么樣”更重要）
Be open minded (not be too stubborn)
使自己的思想開(kāi)放些（不要太固執(zhí)）

Exchange Ideas: 想法的交流
Explain others’ idea to confirm you have catch the points
復(fù)述別人的觀點(diǎn)，以此來(lái)確認(rèn)你是否正確理解他的意思
Evaluate different ideas to choose the most suitable one
評(píng)價(jià)這些不同的觀點(diǎn)，選擇最合適的一個(gè)

To ask for something to be done 請(qǐng)求對(duì)方行動(dòng)起來(lái)，做某些事情
Describe what you need clearly
清楚地闡明你需要怎么樣
Focus on the topic
集中主題
Don’t use too much superfluous words
不要講太多不相關(guān)的東西
Don’t be self-contradiction
不要自以為是
Why, What, When, Who, How (Five-points)
“為什么”，“是什么”，“什么時(shí)候”，“誰(shuí)”，“怎么做”（五點(diǎn)）


To ask for something to be done 請(qǐng)求對(duì)方行動(dòng)起來(lái)，做某些事情
Negotiate to the best result
盡可能多的交流
Don’t expect too much from the person you asked
不要在對(duì)方身上奢望得到太多
Monitor the progress
時(shí)刻注意進(jìn)展
Be honest to your original target (Keep on it!)
忠于你的初忠(要堅(jiān)持)
Show your sincere thanks when work has been done well
當(dāng)工作較好的完成后，要向?qū)Ψ奖硎菊\(chéng)摯的感謝


To be asked for something: 請(qǐng)求對(duì)方行動(dòng)起來(lái)，做某些事情
Listen carefully before you reply
在作出反應(yīng)之前，請(qǐng)多傾聽(tīng)
Catch the points the requester give out
在對(duì)方提請(qǐng)求時(shí)，抓住要點(diǎn)
Confirm with the requester what he needed
與請(qǐng)求者再次確定“他需要什么”
Give your reply
給出你的答復(fù)
No, avoid definitely “no”, if you cannot comply with the request, tell the reason and negotiate to the best result
不，避免直接說(shuō)’不’，如果你不能按照對(duì)方提出的要求做，請(qǐng)告訴他理由，并提出最好的建議。
Yes, tell the requester when and in what format you will give him your answer
是，告訴請(qǐng)求者何時(shí)和以何種方式，你將給他答復(fù)
Tell him other methods to do that thing
告訴他其它處理方式

To be asked for something: 請(qǐng)求對(duì)方行動(dòng)起來(lái)，做某些事情
Keep your commitment
勇于承擔(dān)責(zé)任
Deliver qualified answer
給出好答案




To inform something: 傳遞給對(duì)方一些信息
Tell the listener what will happened
告訴傾聽(tīng)者將要說(shuō)些什么
If it’s planed action, tell them why we do this. The situation we face and the methodology we adopt
如果你事先有計(jì)劃，告訴他們我們?yōu)槭裁匆@樣做，以及我們將面對(duì)些什么，和我們將采用的方法
To inform something: 傳遞給對(duì)方一些信息
Ask for feedback
別要求報(bào)酬
Give reference and contact person if needed
給出建議并多與他人接觸，如果有需要的話(huà)
To motivate the team 激發(fā)團(tuán)隊(duì)活力
Tell the team why they should do the things you wanted. Important! From their view, not yourself.
告訴團(tuán)隊(duì)成員，為什么他們要做你要求的這些事情。這是很重要的！從他人的立場(chǎng)出發(fā)，而不是從自己的立場(chǎng)出發(fā)
Tell them the benefit if they do what you wanted
告訴他們這樣做的好處
To motivate the team 激發(fā)團(tuán)隊(duì)活力
Show your enthusiasm and confident
展示你的激情和自信
Tell them how you can help them to achieve the target
告訴他們你將為提供哪些幫助，使他們更好地完成這個(gè)目標(biāo)

Communication methods: 交流的方法
Discussion 討論
Your ideas!!!
你的觀點(diǎn)

如何有效的與別人進(jìn)行交流(ppt)